We've got you.

Email us at hello@flickapp.in. Include your account email, roll name, roll link, payment ID if relevant, and a short description of what happened. We usually respond within 2 business days. Event-day issues are reviewed as quickly as possible.

Call or WhatsApp us at +91 95356 41678 (WhatsApp), 10 AM–7 PM IST, Monday to Saturday. Please don't share card numbers, CVV, OTPs, or passwords over call or chat.

• Create your roll at least a few hours before guests arrive.
• Open the QR link on one phone and confirm the name screen appears.
• Ask guests to allow camera permission when their browser requests it.
• Keep a copy of the roll dashboard open so you can share the QR again if needed.
• For paid rolls, confirm the payment completed before printing or sharing the QR widely.

Check spam, promotions, and updates folders first. Make sure you entered the correct email address. If you requested too many codes, Supabase may temporarily rate-limit new emails; wait a few minutes and enter only the newest code from your email. Old sign-in codes can expire or become invalid after a newer code is sent.

The guest should open the QR link in Safari on iPhone or Chrome on Android, then allow camera permission. If camera access was denied, they need to re-enable it in browser or site settings and reload the page. Flick guests do not need to install the app or create an account.

Confirm the URL starts with https://flickapp.in/r/. If the event has multiple functions, make sure guests are scanning the correct function QR. If a function was turned off by the host, that specific QR may stop accepting new guest uploads.

Timed reveal settings are chosen when the roll is created. Hosts can also use the dashboard reveal action when they are ready to unlock the gallery. Revealing is intended to be final, so check your roll before confirming.

See the Refund & Cancellation Policy. In short, unused paid event rolls may be eligible within 24 hours if no guests have joined. Generated digital add-ons, revealed rolls, and rolls with guest activity are generally not refundable.

Hosts can email hello@flickapp.in to request early roll deletion or account deletion. Guests can request deletion by contacting the event host or emailing us with the roll URL and the name they entered before shooting.

For Stripe or Razorpay issues, email hello@flickapp.in with the payment ID, roll name, amount charged, currency, and screenshot of the payment status. Do not send card numbers, CVV, OTPs, or bank passwords.

Event photos belong to the host and are stored privately until the gallery is revealed. We do not use event photos for marketing, training, or advertising. Read the Privacy Policy for storage, retention, and data deletion details.